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General
What is Online
Banking?
What
do I need to use United Labor Bank’s Online Banking Services?
What
is a browser and what does it do?
How
do I sign up for United Labor Bank's Online Banking?
What
if I need help with my LaborBank.com Online Banking service?
Security
What about security?
Is the account information secure and confidential?
How can I
tell if my connection is secure?
What are the
recommended internal security procedures?
What if I forget my
password?
Online
Banking Features and Benefits
What functions can I
perform with Online Banking?
Can I access Online Banking
at locations other than my home or office?
Will all my accounts
appear on my account list?
How current is the information
on my accounts?
Bill Payment
Service
Can I pay bills with
Online Banking?
How do I add
payees?
When is the money to pay
a bill withdrawn from my account?
Cash Management
Services
Can I transfer funds
to another institution?
What is an ACH
transaction?
Can I download information
to Quicken, Quickbooks, or Microsoft Money?
General
Q. What is Online Banking?
A.
Online Banking is an Internet based service giving you full service access
to all your linked United Labor Bank accounts in a completely secure
environment, 24 hours a day, 7 days a week, at home or at your office. You
can verify account balances, withdrawals, or deposits; transfer funds;
place a stop payment; print statements and view loan
information.
Q. What
do I need to use United Labor Bank’s Online Banking
Services?
A. An active checking, savings, money market
or loan account with United Labor Bank.
An account with an
Internet Service Provider.
Internet Browser capable of 128-bit
encryption. You will need either Internet Explorer 4.0 (or greater) from
Microsoft Corporation, or Netscape Navigator 4.0 (or
greater).
User Name and Password
Q. What is a
browser and what does it do?
A. A browser is the
computer software that enables you to visit and view Web sites. In order
to maintain a high level of security, you will need to keep your browser
updated to current versions. We will not support "Expired" versions
because it may affect your level of security.
Q. How
do I sign up for United Labor Bank’s Online
Banking?
A. Very simple. From the top of any page on
our site, click the Online Banking link. Next, click the “Enroll” link
and follow the instructions. If your request is approved, we will contact
you within 8 business hours with your PIN to allow you access to the
site.
Q. What if I need
help with my LaborBank.com Online Banking service?
A. As a
LaborBank.com customer, you can instantly access your accounts, conduct
bill payments, transfer between accounts, and order/view statements, 7
days a week, 24 hours a day online. If you require further assistance,
please contact on normal banking days (8:30 am to 4pm):
Questions about your account balances, status of transfers or deposits,
etc.: 1-800-585-2267
Questions about connecting to your accounts, security, etc.:
1-800-734-6888
Or
access our contact
page to email your questions.
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Security
Q. What about security? Is the account
information secure and confidential?
A. We are
committed to providing you with a safe and secure system. We encrypt all
data transmissions back and forth between your computer and our data
center. Encryption is the scrambling of information so a third party
cannot read it. Your messages to us are not decrypted until they are
inside our firewall. Please read our Security Statement for further
information.
Our security system works only if you protect your
accounts. You must maintain the secrecy of your password. Do not reveal
your password to anyone. Do not leave your computer unattended during a
session if you are in an environment where someone can gain access. Sign
off when you are finished with the session.
Q. How can I tell if my connection is
secure?
A. If you are using a Microsoft browser, there will
be a small icon in the lower right hand corner of the browser shaped like
a locked padlock. With a Netscape browser, the icon is shaped like a key.
Also, the address of the web page will start with “https:\\” instead of
“http://”. The additional “s” in the address usually indicates a secure
site.
Q. What are the recommended internal security
procedures?
A. United Labor Bank requires the use of a User
Identification number and a password to access the Online Banking Service.
To deter unauthorized Log in attempts, the system will lock out the user
after three unsuccessful tries.
We have taken precautions to offer you
an Online Banking system that is protected, however, it is your
responsibility to keep your online password, User Identification number,
account numbers, and personal identification information
confidential.
Do
not reveal your password to anyone. Do not write it down.
Change your password regularly.
Do
not allow your browser to automatically save your
password.
Do
not leave your computer unattended during a session.
Sign off when you are finished with the session.
We have a site certificate by VeriSign for authenticating the identity
of the Bank. This ensures that you are communicating with United Labor
Bank’s web site and not an imposter. While using online banking all
communications are encrypted using Secure Sockets Layer (SSL). In order to
provide this protected environment we require that you use a browser with
128-bit encryption (Encryption is the scrambling of information
transmitted between two points. It cannot be decoded until it has reached
its destination, protecting your privacy).
United Labor Bank systems
are protected by "firewall systems" which allows only authorized
entry.
If you have further questions regarding Security, please contact
us.
E-mail us at NOC@laborbank.com or call (510) 567-6902 or (800)
734-6888.
Q. What
if I forget my password?
A. Due to the secure nature of
performing financial transactions on the web, we have taken certain
precautions to ensure that no one has access to your login information. As
a result, your login information is stored in our database in an encrypted
format that even we cannot decode. This security measure prevents us from
supplying lost passwords to any customer. However, there is an alternative
solution.
If you have forgotten your LaborBank.com Password, you
must call the Operations Manager at 800-585-2267 or 510-567-6900. The
PIN/password for all of your accounts can be reset once you have been
properly identified.
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Online Banking
Features and Benefits
Q. What functions can I perform with Online
Banking?
A. You can:
Check account balances
Confirm current and past transactions
Transfer funds between your United Labor Bank deposit accounts with the
same tax ID number
Print statements
Place a stop payment
E-mail messages
View information on your loan accounts
Utilize bill payment services
Utilize ACH transfer of funds to other institutions
Utilize Positive Pay
Wire Funds to other financial institutions
Q. Can I access Online Banking at
locations other than my home or office?
A. Yes. You
can access your account information from a PC with Internet access
anywhere in the world.
Q. Will all my accounts appear on my account
list?
A. Yes, all accounts held by your organization
or business that you instruct us to include online will appear on the
list.
Q. How
current is the information on my accounts?
A. United
Labor Bank uses a real time data system. All information that is viewed is
current as of that business day.
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Bill Payment
Service
Q. Can I pay bills with Online
Banking?
A. Yes. Bill Payment Service allows you to
pay your bills online to just about anyone that has an address in the
United States. You may not use the Service to pay taxes. This system
allows you to set up single or recurring payments.
Q.
When is the money to pay a
bill withdrawn from my account?
A. The money is
withdrawn the Effective Date of the transaction. For instance, if today is
Monday, you can set up a payment to be made on Wednesday. The funds won’t
be deducted from your account until the effective date of
Wednesday.
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Cash Management
Services
Q. Can I transfer funds to another
institution?
A. Yes, through United Labor Bank’s eBusiness
online banking system, funds can be transferred to other financial
institutions through the Automated Clearing House System (ACH) and/or
Fedwire.
ACH is an ideal tool for businesses that want to provide
direct-deposit for their payrolls.
Wires are entered by the businesses
with the sender and recipient information being saved for use on
subsequent wires.
Q. What is an ACH transaction ?
A. An ACH
transaction is used to send or receive funds from your account to other
financial institutions .A batch template is made to generate postings
requested by the businesses. The batch is then scheduled and posted by the
business. After the business posts a batch an email is sent to the bank
and the batch is added to an ACH queue for the bank’s review and approval.
To ensure your batch is processed today, you must have your batch sent to
the bank by 12 noon (PST).
Q. Can I download information to Quicken,
Quickbooks, or Microsoft Money?
A. To import your United
Labor Bank transactions to Quicken®, first download your
transactions.
Click on the "Bank" tab for deposit products and credit card
products.
Select the nickname of the account that you want to download for
transaction history.
Scroll down to the bottom of the screen and select the transaction
history timeline that you want to download (either "List by Date Range,"
"Since Last Statement," or "Last Statement.")
Choose "Quicken®" from the format drop-down box under the "PC Download"
section and click the "Download" button
Verify the number of transactions to be downloaded and click the
"Confirm" button.
Select "Save the file on disk," which enables you to save the file on
either your hard drive or a disk.
Click the "Done" button to view the downloaded items on the "Account
Detail" screen.
Second, import your transactions to
Quicken®
Back up your Quicken® data file.
Create a new account, if necessary, for your United Labor Bank
transactions.
Import the United Labor Bank data from your hard drive or disk.
Choose "File Menu," "Import," then "QIF file."
Enter the name of the QIF file to import United Labor Bank
data from.
Select the account you want to import the United Labor Bank data
into.
Select the United Labor Bank transactions you want to include in the
import process.
To import your United Labor Bank transactions to
Microsoft Money®, first download your United Labor Bank
transactions.
Click on the "Bank" tab for deposit products and credit card
products.
Select the nickname of the account that you want to download for
transaction history.
Scroll down to the bottom of the screen and select the transaction
history timeline that you want to download (either "List by Date Range,"
"Since Last Statement," or "Last Statement.")
Choose "Microsoft Money®" from the format drop-down box under the "PC
Download" section and click the "Download" button.
Verify the number of transactions to be downloaded and click the
"Confirm" button.
Select "Save the file on disk," which enables you to save the file on
either your hard drive or a disk.
Click the "Done" button to view the downloaded items on the "Account
Detail" screen.
Second, import your transactions to Microsoft
Money®.
Create a new account, if necessary, for your United Labor Bank
transactions.
Choose "File Menu" and select "Import."
Read the text in the import file.
Choose the QIF file you want, and then select "Import." Microsoft Money®
will display a message when the data import is
complete.
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United Labor Bank. All rights reserved. 