General
Security
Online
Banking Features and Benefits
Bill
Payment Service
Cash
Management Services
General
Q. What
is Online Banking?
A. Online Banking is an Internet based service
giving you full service access to all your linked United Labor Bank
accounts in a completely secure environment, 24 hours a day, 7 days a
week, at home or at your office. You can verify account balances,
withdrawals, or deposits; transfer funds; place a stop payment; print
statements and view loan information.
Q. What
do I need to use United
Labor Bank’s Online Banking Services?
A. An active checking, savings, money market or loan
account with United Labor Bank.
An account with an Internet Service Provider.
Internet Browser capable of 128-bit encryption. You will need either
Internet Explorer 7.0 (or greater) from Microsoft Corporation, or
Mozilla Firefox 3.0 (or greater).
Q. How do I
sign up for United Labor
Bank’s Online Banking?
A. Very simple. Navigate through Online
Banking to Enroll. Read though the Online Banking Agreement. If you
agree, click the
“Sign Up” link. After you fill in the form click on
the "I Agree" button. If your
request is approved, we will contact you within 8 business hours with
your PIN to allow you access to the site.
Q.
What
if I need help with my LaborBank.com Online Banking service?
A. As a LaborBank.com customer, you can instantly
access your accounts, conduct bill payments, transfer between accounts,
and order/view statements, 7 days a week, 24 hours a day online. If you
require further assistance, please contact your on normal
banking days (8:30
am to 4:30 pm) or access our contact page to
submit your questions.
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Security
Q. What
about security? Is the
account information secure and confidential?
A. We are committed to providing you with a safe and
secure system. We encrypt all data transmissions back and forth between
your computer and our data center. Encryption is the scrambling of
information so a third party cannot read it. Your messages to us are
not decrypted until they are inside our firewall. Please read our
Security Statement for further information.
Our security system works only if you protect your accounts. You must
maintain the secrecy of your password. Do not reveal your password to
anyone. Do not leave your computer unattended during a session if you
are in an environment where someone can gain access. Sign off when you
are finished with the session.
To
enhance security and ease the verification process, we have enabled a
permanent cookie for online banking. This cookie is a file on your
computer that helps in identifying you and your computer. The cookie
will be from www2.netteller.com.
You are not required to accept this cookie and should only accept it on
the computer that you regularly use for online banking.
Q.
How can I tell
if my connection is
secure?
A. If you are using a Microsoft browser, there will
be a small icon in the lower right hand corner of the browser shaped
like a locked padlock. With a Mozilla browser, the icon is shaped like
a key. Also, the address of the web page will start with
“https://” instead of
“http://”. The additional “s”
in the address usually indicates a secure site.
Q. What
are the recommended
internal security procedures?
A. United Labor Bank requires the use of a User
Identification number and a password to access the Online Banking
Service. To deter unauthorized Log in attempts, the system will lock
out the user after three unsuccessful tries.
We have taken precautions to offer you an Online Banking system that is
protected, however, it is your responsibility to keep your online
password, User Identification number, account numbers, and personal
identification information confidential.
- Do not reveal your password to
anyone.
- Change your password
regularly.
- Do not leave your computer
unattended during a session.
- Sign off when you are finished
with the session.
We have a site certificate by VeriSign for authenticating the
identity of the Bank. This ensures that you are communicating with
United Labor Bank’s web site and not an imposter. While using
online banking all communications are encrypted using Secure Sockets
Layer (SSL). In order to provide this protected environment we require
that you use a browser with 128-bit encryption (Encryption is the
scrambling of information transmitted between two points. It cannot be
decoded until it has reached its destination, protecting your privacy).
United Labor Bank systems are protected by "firewall systems" which
allows only authorized entry. Please refer to the
following document for
a more detailed reference.
If you have further questions regarding Security, please use our contact page to
submit your questions
Q. What if I
forget my password?
A. Due to the secure nature of performing financial
transactions on the web, we have taken certain precautions to ensure
that no one has access to your login information. As a result, we
cannot see your password to provide it to you. We can, however reset
your login information. If you have forgotten your
LaborBank.com Password, please call your local branch. The PIN/password
for all of your accounts can be reset once you have been properly
identified.
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Online Banking
Features and Benefits
Q. What functions
can I perform with
Online Banking?
A. You can:
- Check
account balances
- Confirm
current and past transactions
- Transfer
funds between your United Labor Bank deposit accounts
- Print
statements
- Place
a stop payment
- E-mail
messages to our bank staff
- View
information on your loan accounts
- Utilize
bill payment services
- Utilize
ACH transfer of funds to other institutions
- Utilize Positive Pay
Q. Can I access
Online Banking at locations
other than my home or office?
A. Yes. You can access
your account information from a PC with Internet access anywhere in the
world. However, it is not advisable to access financial records from an
unsecure, unknown or public computer.
Q. Will all
my accounts appear on
my account list?
A. Yes, all accounts held
by your organization or business that you instruct us to include online
will appear on the list.
Q. How current is
the information on my
accounts?
A. All information that is
viewed is current as
of that business day. However, certain payments may be "in transit"
and/or processed that have not yet been "posted" to your account.
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Bill Payment Service
Q. Can I pay
bills with Online Banking?
A. Yes. Bill Payment
Service allows you to pay your bills online to just about anyone that
has an address in the United States. You may not use the Service to pay
taxes. This system allows you to set up single or recurring
payments.
Q. When is the
money to pay a bill
withdrawn from my account?
A. The money is withdrawn
the Effective Date of the transaction. For instance, if today is
Monday, you can set up a payment to be made on Wednesday. The funds
won’t be deducted from your account until the effective date
of Wednesday.
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Cash Management Services
Q. Can I
transfer funds to
another
institution?
A. Yes, through United
Labor Bank’s eBusiness online banking system, funds can be
transferred to other financial institutions through the Automated
Clearing House System (ACH).
ACH is an ideal
tool for businesses that want to provide direct-deposit for their
payrolls.
Account entries
are entered by the businesses with the sender and recipient information
being saved for use on subsequent account entries.
Q. What is an ACH
transaction?
A. An ACH transaction is
used to send or receive funds from your account to other financial
institutions. A batch template is made to generate postings requested
by the businesses. The batch is then scheduled and initiated by the
business. After the business initiates a batch, the batch is sent to
the automated clearinghouse for processing. To ensure your batch is
processed today, you must have your batch sent to the bank by 12 noon
(PST).
Q. Can I download
information to Quicken,
Quickbooks, or Microsoft Money?
A. You can download
transactions as a QIF file into Quicken or Quickbooks. Microsoft Money
will continue to be supported for existing Online banking users until
January 2011. To import
your United
Labor Bank transactions to Quicken®,
First
download your
transactions
- Click on the "Bank" tab for
deposit products and credit card products.
- Select the nickname of the
account that you want to download for transaction history.
- Scroll down to the bottom of
the screen and
select the transaction history timeline that you want to download
(either "List by Date Range," "Since Last Statement," or "Last
Statement.")
- Choose "Quicken®"
from the format drop-down box under the "PC Download" section and click
the "Download" button
- Verify the number of
transactions to be downloaded and click the "Confirm" button.
- Select "Save the file on
disk," which enables you to save the file on either your hard drive or
a disk.
- Click the "Done" button to
view the downloaded items on the "Account Detail" screen.
Second, import
your transactions to Quicken®
- Back up your
Quicken® data file.
- Create a new account, if
necessary, for your United Labor Bank transactions.
- Import the United Labor Bank
data from your hard drive or disk.
- Choose "File Menu,"
"Import," then "QIF file."
- Enter the name of the QIF
file to import United Labor Bank data from.
- Select the account you want
to import the United Labor Bank data into.
- Select the United Labor Bank
transactions you want to include in the import process.
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